Inbound Customer Support
24/7 omnichannel support with trained agents, clear SLAs, and measurable QA to protect and grow your brand.
Inbound Customer Support
Voice, email, and live chat handled by trained agents with knowledge bases, QA scorecards, and escalation paths.
What’s Included
Dedicated trained agents, SOPs and playbooks, knowledge base setup, QA scorecards, calibrations, and weekly reporting. Seamless integration with your tools and CRMs.
We deploy secure infrastructure with access controls and audit-ready logs. Omnichannel coverage ensures your customers get help where they are.
Higher CSAT
Structured QA and coaching improve first-contact resolution and satisfaction.
Scalable Coverage
Ramp agents quickly for seasonal peaks or product launches with minimal overhead.
Transparent Reporting
Live dashboards and weekly reviews across SLAs, CSAT, AHT, and QA scores.
Secure by Design
Access control, DLP, and GDPR-aware processes safeguard your customers’ data.
Onboarding Journey
Discovery & Assessment
Comprehensive analysis of current processes and identification of optimization opportunities.
Week 1-2Playbooks & SOPs
Development of customized optimization roadmap with clear milestones and success metrics.
Week 3-4Training & Go-Live
Systematic rollout of process improvements with continuous monitoring and adjustment.
Week 5-12Optimization & Scale
Fine-tuning of implemented solutions and preparation for organization-wide scaling.
Week 13-16